Free SLA Compliance Checker

99.9% uptime sounds impressive until you calculate that it allows 8 hours and 45 minutes of downtime per year. This tool reads an SLA or service agreement and produces a health score from 0 to 100 based on 15 compliance criteria. It classifies the uptime commitment into a tier (99.0% through 99.999%), analyzes response and resolution time commitments by severity level, evaluates the service credit formula (is it capped? does it auto-apply or require a claim?), checks measurement methodology (who measures uptime? what counts as downtime?), and runs through a 15-item gap checklist covering exclusion windows, force majeure carve-outs, root cause reporting obligations, and escalation procedures.

IT procurement managers and vendor governance teams use this when evaluating a new SaaS vendor's SLA or auditing an existing agreement during annual reviews. Instead of reading 20 pages of service level exhibits and trying to remember whether 99.9% uptime means 8.7 hours or 43.8 minutes of allowed downtime per year, the tool calculates it and compares against industry benchmarks.

Having a technology attorney review an SLA typically costs $200 to $500 per agreement. Reviewing it internally takes 30 to 60 minutes for someone familiar with uptime math and service credit structures. This tool provides an initial assessment in seconds. It does not validate whether the vendor actually meets the stated SLA. That requires monitoring data, which this tool does not have access to.

Common use cases

• Vendor evaluation: score and compare SLAs from competing vendors before making a procurement decision
• Contract renewal: identify SLA gaps that should be addressed in the renewal negotiation
• Incident post-mortem: check whether a vendor outage violated their stated SLA commitments and triggers service credits

The workspace audits all your vendor SLAs at once. Create a free Eudoxic workspace to upload all service agreements and compare SLA health scores.